Frequently Asked Questions

Please browse our FAQ’s before sending us a message.

Once your order is confirmed, a tracking number will be available within 1-4 business days from the date of purchase. An email will be sent with your tracking number or with the order number linked to the tracking details.

Yes, we allow up to 1 hour after the order has been placed to make changes. However, please contact us for further support.

Yes, we provide a free tracked worldwide shipping service throughout the globe.

We offer free tracked worldwide shipping for all orders, with no minimum spend. No matter where you are on our beautiful planet, we can get our products to you. 😉

It varies from country to country, but in general it takes just over or around 1 week for our products to reach you. Find your country below for a more accurate estimate:

  • USA: 6-18 working days
  • UK: 6-14 working days
  • Canada: 6-18 working days
  • Rest of the World: 2-4 weeks

Orders will occasionally take shorter or longer to arrive. Please look at our shipping policy before placing an order with us.

Yes, please read our returns policy in the footer. If you’re eligible please contact us should you feel that you weren’t satisfied with our products.

Send us an email




    Should you prefer to contact us directly our email is support@astropical.com