FAQ’s

Below you will find some of our most frequently asked questions, if you do not find what you are looking for, don’t hesitate to contact us by emailing support@astropical.com

Once your order is confirmed, a tracking number will be available within 1-4 business days from the date of purchase. An email will be sent with your tracking number or with the order number linked to the tracking details.

Yes, we allow up to 1 hour after the order has been placed to make changes. However, please contact us for options or support.

Yes, but only before it has been processed and shipped. After it has been shipped there is no possible way to cancel, as your order would be in transit.

Yes, we provide a free tracked worldwide shipping service throughout the globe.

Yes we offer free tracked worldwide shipping for all orders, with no minimum spend. No matter where you are on our beautiful planet, we can get our products to you. 😉

It varies from country to country, but in general it takes just over or around 1 week for our products to reach you. Find your country below for a more accurate estimate:

  • USA: 6-18 working days
  • UK: 6-14 working days
  • Canada: 6-18 working days
  • Rest of the World: 2-4 weeks

Most products will arrive before the maximmum time shown above, but due to high demand, we are uncertain at times so please allow the full period before following up. Please look at our shipping policy before placing an order with us.

We accept Debit/Credit cards on our site as well as Paypal Payments using one of the industry leading processors to ensure customer details are kept safe.

All of our prices are in USD, meaning all transactions made are in USD. We may use a currency converter on our website for the convinience of our customers, in the event the prefer to see our prices in their own currency.

We use PayPal payment processors. Your credit card data is safely transmitted to our processor gateway using an encrypted SSL connection.

PayPal is one of the most valued payment processors worldwide. Their servers are managed by industry-leaders security experts.

Yes, please read our returns policy in the footer. If you’re eligible please contact us should you feel that you weren’t satisfied with our products.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our policy lasts 30 days, for more info find our returns policy in our footer.

Please contact us so that we can send you the shipping details for your return.

Still have a question?

Please contact us for more information.

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